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Minneapolis, Minnesota USACUSTOMER SERVICE CONFERENCEOCTOBER 24 2014Thursday October 2AGENDA 8:00 a.m. 8:30 a.m. REGISTRATION 8:30 a.m. 10:00 a.m. John Tschohl The Power of the Service Strategy President
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How to fill out creating a quotwowquot customer
How to fill out creating a quotwowquot customer
01
Understand customer needs and preferences by conducting market research and gathering feedback.
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Provide exceptional customer service by training and empowering employees to exceed customer expectations.
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Offer unique and personalized experiences to make customers feel special and valued.
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Go above and beyond by surprising customers with unexpected gestures or perks.
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Continuously seek feedback and make improvements to enhance the overall customer experience.
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Any organization that values customer satisfaction and wants to stand out in a crowded marketplace.
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What is creating a 'wow' customer?
Creating a 'wow' customer refers to the process of delivering an exceptional customer experience that exceeds their expectations, leading to satisfaction and loyalty.
Who is required to file creating a 'wow' customer?
All customer-facing businesses and organizations that are implementing customer experience strategies may be required to file documentation or reports related to their 'wow' customer initiatives.
How to fill out creating a 'wow' customer?
To fill out creating a 'wow' customer, one should document customer interaction outcomes, feedback received, and actions taken to enhance customer satisfaction.
What is the purpose of creating a 'wow' customer?
The purpose of creating a 'wow' customer is to improve customer loyalty, increase likelihood of recommendations, and drive business growth through enhanced customer relationships.
What information must be reported on creating a 'wow' customer?
Information such as customer feedback, service performance metrics, and specific actions taken to delight customers must be reported.
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