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Compliments and Complaints Policy (Including procedures to deal with Serial, Persistent and/or Vexatious Complaints)Procedure Originator:Kerry InsckerApproved By:Trust BoardDate Approved:17th July
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How to fill out handling persistent and vexatious

01
Identify the key characteristics of persistent and vexatious behavior
02
Ensure clear communication with the individual displaying such behavior
03
Document incidents of persistent and vexatious behavior
04
Seek guidance from appropriate authorities or resources for handling such behavior
05
Establish boundaries and consequences for continued persistent and vexatious behavior

Who needs handling persistent and vexatious?

01
Organizations dealing with difficult individuals
02
Managers or supervisors overseeing employees exhibiting persistent and vexatious behavior
03
Individuals in conflict resolution or mediation roles
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Handling persistent and vexatious refers to the methods and procedures used by organizations to manage individuals who repeatedly contact them with unreasonable demands or complaints that cause disruption.
Organizations that experience repeated complaints or communications deemed persistent and vexatious are required to file a handling persistent and vexatious report.
To fill out handling persistent and vexatious, organizations should gather details about the individual, document the nature of the communications, and describe the measures taken to address the situation.
The purpose of handling persistent and vexatious is to provide a framework for organizations to manage difficult interactions with individuals who engage in disruptive behavior, ensuring efficient use of resources.
Information that must be reported includes the identification of the individual, the nature and frequency of the contacts, actions taken by the organization, and any outcomes from these communications.
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