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Complaints Procedure Local Authority Version April 2019Complaints Policy and Procedure Date adopted: 2nd April 2019 Signed by Chair of Governors: Mr DW Bavaird Signed by Headteacher: R ButlerComplaints
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How to fill out whole school complaints procedure

01
Locate the school complaints procedure document either on the school website or request a copy from the school office.
02
Read the instructions and guidelines provided in the document to understand the process.
03
Fill out the required information such as your name, contact details, description of the complaint, and any supporting evidence.
04
Submit the completed form either by email, post, or in person as specified in the complaints procedure document.
05
Await acknowledgment of receipt and follow up on the complaint as necessary following the outlined steps in the procedure.

Who needs whole school complaints procedure?

01
Parents or guardians of students attending the school
02
Students enrolled in the school
03
School staff members
04
Any other stakeholders or members of the community with concerns or complaints related to the school
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The whole school complaints procedure is a formal process that allows students, parents, staff, and other stakeholders to raise concerns or complaints about issues related to the school's operations, management, or policies.
Any member of the school community, including students, parents, guardians, teachers, and staff, may file a complaint through the whole school complaints procedure.
To fill out the whole school complaints procedure, individuals must complete the designated complaint form, providing detailed information about the issue, including relevant dates, incidents, and any witnesses, and then submit it to the appropriate school authority.
The purpose of the whole school complaints procedure is to provide a clear and accessible mechanism for addressing and resolving complaints, ensuring that concerns are taken seriously and investigated fairly.
The whole school complaints procedure must include the complainant's details, a description of the complaint, the date of the incident, any relevant evidence or witnesses, and the desired outcome.
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