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System Software Release NotesRelease: MOS 4.3.6GA December 2012 Part Number: 01000894 This Release Note supports Messaging Operating System (MOS) release 4.3.6GA and higher releases until replaced
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Understand the different scales in MOS mean opinion score which ranges from 1 to 5.
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Ask the participants to rate the quality of their experience based on the given scale.
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Calculate the average score by adding up all individual scores and dividing by the number of participants.
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Interpret the average score to gauge the overall opinion and satisfaction level.

Who needs mos mean opinion score?

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Market researchers who want to measure customer satisfaction.
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Telecommunication companies looking to assess call quality.
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Video streaming platforms aiming to understand user experience.
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MOS (Mean Opinion Score) is a numerical measure used to assess the quality of voice and audio signals, usually based on user feedback or test results.
Typically, telecommunications companies and service providers involved in voice transmission are required to file MOS reports to ensure compliance with quality standards.
To fill out MOS, users should evaluate the audio quality on a scale, often from 1 to 5, where 1 is poor and 5 is excellent, and record the average score.
The purpose of MOS is to quantify user satisfaction with audio quality to facilitate improvements in service or product offerings.
Reports must include the scores given by users, the context of the assessment (like the type of call), and any relevant environmental conditions impacting quality.
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