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CLIENT COMPLAINTS HANDLING POLICY Broctagon Prime Ltd (Broctagon or the Company or we) is authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC) as a Cyprus Investment Firm

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How to fill out client complaints handling policy

01

Clearly define the purpose and scope of the client complaints handling policy.

02

Establish a procedure for receiving and documenting client complaints.

03

Provide guidelines for investigating and resolving client complaints.

04

Assign responsibilities to specific individuals or departments for handling complaints.

05

Develop a system for tracking and monitoring complaints to ensure timely resolution.

06

Regularly review and update the client complaints handling policy as needed.

Who needs client complaints handling policy?

01

Any organization or business that interacts with clients or customers should have a client complaints handling policy in place.

02

This includes industries such as retail, hospitality, healthcare, financial services, and more.

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What is client complaints handling policy?

A client complaints handling policy is a structured approach that an organization uses to address, resolve, and track complaints made by clients regarding products or services.

Who is required to file client complaints handling policy?

Organizations that handle client complaints, especially those in regulated industries or sectors, are required to file a client complaints handling policy.

How to fill out client complaints handling policy?

To fill out a client complaints handling policy, organizations should clearly outline procedures for receiving complaints, investigating issues, documenting findings, and communicating outcomes to clients.

What is the purpose of client complaints handling policy?

The purpose of a client complaints handling policy is to ensure that complaints are managed efficiently and effectively, improving client satisfaction and fostering trust.

What information must be reported on client complaints handling policy?

The information that must be reported typically includes the nature of the complaints, the resolution process, response times, and outcomes of the complaints.

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