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Complaints Resolution PolicyAgreed by Governing Board:November 2019Reviewed:February 2021Date of next review:February 2023Complaints Resolution Procedure Who can make a complaint? This complaints
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Identify the issue that needs to be resolved.
02
Gather all relevant information related to the issue.
03
Discuss the issue with all involved parties to gain a better understanding of the situation.
04
Brainstorm possible solutions to the issue.
05
Evaluate the potential solutions and choose the best course of action.
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Implement the chosen solution and monitor the results.
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Adjust the solution if necessary to achieve a successful resolution.

Who needs resolution of issues?

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Anyone facing a problem or conflict that is affecting their personal or professional life.
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Businesses dealing with customer complaints or internal disputes.
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Organizations trying to improve processes or resolve conflicts within teams.
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Resolution of issues refers to the process of identifying, analyzing, and addressing problems or disputes within an organization or system to arrive at a satisfactory conclusion.
Typically, individuals or teams responsible for managing compliance, audits, or issue tracking within an organization are required to file resolutions of issues.
To fill out a resolution of issues, one should clearly document the issue, provide an analysis, outline the resolution steps taken, and include any relevant evidence or documentation.
The purpose of resolution of issues is to ensure that problems are addressed systematically and effectively, improving overall organizational performance and compliance.
The information that must be reported includes the nature of the issue, actions taken to resolve it, outcomes achieved, and any recommendations for future prevention.
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