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Adopted by the Governing Body of Friars Primary Foundation School on Nov 2021 Southwark Governor Services COMPLAINTS POLICY This procedure is published to meet the requirements of the Education Act
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Clearly understand the complaints policy of English Martyrs.
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Fill out all the necessary information in the complaints form.
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Provide details of the complaint in a clear and concise manner.
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Submit the filled out complaints form to the designated person or department for review.

Who needs complaints-policy - english martyrs?

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Students enrolled at English Martyrs who have a complaint about the school or its staff.
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Parents or guardians of students attending English Martyrs who wish to raise a concern or issue.
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Employees of English Martyrs who have a grievance or dispute that needs to be addressed.
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The complaints policy at English Martyrs outlines the procedures and guidelines for addressing grievances raised by students, parents, and staff regarding issues within the school.
Any student, parent, or staff member who has a grievance or complaint regarding the school is required to file under the complaints policy.
To fill out the complaints policy, individuals should obtain the complaint form from the school office or website, complete all required sections detailing the grievance, and submit it as per the instructions provided.
The purpose of the complaints policy is to ensure that all grievances are handled fairly, transparently, and promptly, allowing for effective resolution of issues within the school environment.
The information required includes the complainant's details, description of the complaint, any evidence supporting the complaint, and the desired outcome or resolution sought.
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