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Contact Centre Association of Malaysia (CCAM) (Reg. No. PPM0011004071999) (SST No. B16181032000044)Unit H0903, Block H, Plaza Kelana Jaya, Jalan SS7/13A, 47301, Petaling Jaya, Selangor Darul Ehsan,

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How to fill out ccam - contact centre

01

Start by gathering all necessary information like customer's details, issue description, previous interactions, etc.

02

Log in to the CCAM system using your credentials.

03

Start a new case by clicking on 'New Case' option.

04

Fill out all the required fields in the CCAM form accurately and thoroughly.

05

Attach any relevant documents or files to the case if needed.

06

Double-check all the information entered before submitting the case.

07

Submit the case and wait for further instructions or updates.

Who needs ccam - contact centre?

01

CCAM - Contact Centre is typically needed by customer service representatives, technical support teams, and other staff members who handle customer inquiries, complaints, or requests on a daily basis.

02

It is also useful for managers or supervisors to track and monitor the performance and efficiency of the contact centre operations.

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What is ccam - contact centre?

CCAM (Contact Centre Activity Management) is a framework or tool used by organizations to manage, analyze, and improve the performance and activities of their contact centers.

Who is required to file ccam - contact centre?

Organizations that operate contact centers and collect data on their operations are typically required to file CCAM.

How to fill out ccam - contact centre?

To fill out CCAM, organizations must gather relevant operational data, follow the prescribed format, and ensure accuracy before submission.

What is the purpose of ccam - contact centre?

The purpose of CCAM is to provide a standardized method for organizations to report contact center activities, which helps in performance evaluation and regulatory compliance.

What information must be reported on ccam - contact centre?

CCAM requires reporting information such as call volumes, handling times, service levels, customer satisfaction metrics, and operational costs.

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