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Complaints Policy Responsible for policy: Date of policy: Date approved by Board: Date of review: Policy Status: Chair of DirectorsCC2 September 2019 July 2022 September 2024 StatutoryDefinitions
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Provide a clear and accessible way for customers to submit complaints
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Collect all relevant information such as customer name, contact details, and details of the complaint
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Acknowledge the complaint and ensure the customer that it is being taken seriously
04
Investigate the complaint thoroughly and come up with a resolution
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Communicate the resolution to the customer and follow up to ensure satisfaction

Who needs customer complaints and additional?

01
Businesses that value customer feedback and want to improve their products and services
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Customers who have had a negative experience and want to provide feedback for improvement
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Customer complaints and additional refer to the formal expressions of dissatisfaction by customers regarding products or services, along with any extra information or details pertinent to the issues raised.
Customers who have experienced a problem with a product or service are required to file customer complaints. Businesses may also file additional reports about recurring issues to improve their services.
To fill out customer complaints and additional, customers should provide detailed information including their contact details, a clear description of the issue, any relevant dates, and supporting documents. This can usually be done through an online form or in writing.
The purpose of customer complaints and additional is to provide feedback to businesses about their products or services, to initiate corrective actions, and to enhance customer satisfaction.
The information that must be reported includes the customer's contact information, description of the complaint, date of the incident, desired resolution, and any evidence supporting the claim.
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