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COMPLAINTS HANDLING PROCEDURES Original Issue Date:December 2018Approver(s):Board of DirectorsOwner(s):TTCM TRADERS CAPITAL LIMITEDContact Person: Classification:Chief Executive OfficerOperational
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01
Start by familiarizing yourself with the complaints handling procedure provided by the traders trust company.
02
Identify the appropriate channels for lodging a complaint, such as email, phone, or online form.
03
Clearly outline the details of your complaint, including the date, time, and nature of the issue.
04
Provide any supporting documentation that may help in resolving the complaint, such as screenshots or receipts.
05
Submit the complaint through the designated channels and patiently await a response from the traders trust company.
06
Follow up on the status of your complaint if necessary, to ensure that it is being addressed in a timely manner.
07
Keep records of all communication and outcomes related to the complaint for future reference.

Who needs complaints handling procedurestraders trust?

01
Anyone who has a grievance or concern with the services provided by traders trust company.
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People who want to ensure that their complaints are taken seriously and addressed promptly.
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Individuals who value transparency and accountability in the businesses they work with.
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Customers who want to help improve the quality of services offered by traders trust company through their feedback.
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Complaints handling procedures in the context of traders' trust refer to the established processes and protocols that organizations follow to address and resolve grievances from clients or customers effectively.
Any individual or entity who has a grievance related to the services or products provided by a trader or organization is required to file complaints under the complaints handling procedures.
To fill out the complaints handling procedures, individuals should provide detailed information regarding their complaint, including personal details, a description of the issue, any supporting evidence, and their desired outcome.
The purpose of complaints handling procedures is to ensure that customer grievances are addressed promptly and effectively, promoting transparency, trust, and continuous improvement within the organization.
The information that must be reported includes the nature of the complaint, the date it was filed, the identity of the complainant, any relevant correspondence, and the resolution or outcome provided.
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