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CERTIFIED CONTACT CENTER INTERACTION QUALITY FOR EVALUATORS (CCCIQE) atcen.com | info@atcen.com | +603 7728 2623Date : 10th 12th June 2020 Venue: AC Hotel Kuala Lumpur TitiwangsaCertificate of completion
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How to fill out certified-contact-center-interaction-quality-for-evaluators
How to fill out certified-contact-center-interaction-quality-for-evaluators
01
Obtain the necessary qualifications and training to become a certified contact center interaction quality evaluator
02
Review the criteria and guidelines for evaluating interactions within a contact center setting
03
Follow the established methods and protocols for scoring and providing feedback on contact center interactions
04
Document and track the evaluation results in a consistent and organized manner
05
Provide constructive feedback to contact center agents and supervisors based on evaluation findings
Who needs certified-contact-center-interaction-quality-for-evaluators?
01
Companies and organizations looking to ensure and maintain high-quality interactions with customers through their contact centers
02
Contact center managers and supervisors who want an objective evaluation of their team's performance
03
Individuals seeking a career as a contact center interaction quality evaluator
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What is certified-contact-center-interaction-quality-for-evaluators?
Certified-contact-center-interaction-quality-for-evaluators refers to a standardized assessment protocol used to evaluate the quality of interactions between contact center agents and customers, ensuring compliance with established guidelines and improving service quality.
Who is required to file certified-contact-center-interaction-quality-for-evaluators?
Organizations that operate contact centers and fall under specific regulatory requirements or standards necessitating quality evaluations of their customer interactions are required to file certified-contact-center-interaction-quality-for-evaluators.
How to fill out certified-contact-center-interaction-quality-for-evaluators?
To fill out certified-contact-center-interaction-quality-for-evaluators, evaluators must follow the provided guidelines, including entering interaction details, scoring the quality of the interaction based on predetermined criteria, and submitting the completed report to the appropriate regulatory body.
What is the purpose of certified-contact-center-interaction-quality-for-evaluators?
The purpose of certified-contact-center-interaction-quality-for-evaluators is to ensure that contact centers maintain high standards in customer service interactions, comply with regulatory requirements, and continuously improve the quality of their service.
What information must be reported on certified-contact-center-interaction-quality-for-evaluators?
The information that must be reported includes the evaluation criteria used, scores for each evaluated interaction, comments on performance, and any recommendations for improvement.
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