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Compliments & Complaints Procedure1|P a g eVersion1.5Reviewed on:17.9.2019Next review due:17.9.2022Distribution toAllRunway TrainingQuality/Policies/EH/QM/V1.5/16.9.2019IntroductionThe main aim of
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How to fill out compliments amp complaints procedure

01
Start by identifying whether you have a compliment or a complaint.
02
Gather all relevant information related to the compliment or complaint.
03
Contact the appropriate department or person responsible for handling compliments and complaints.
04
Clearly articulate your compliment or complaint in writing, providing specific details and examples.
05
Follow any procedures outlined by the organization for submitting compliments and complaints.
06
Keep records of all communications and responses related to your compliment or complaint.

Who needs compliments amp complaints procedure?

01
Anyone who has feedback, whether positive or negative, about a product, service, or experience can benefit from using the compliments and complaints procedure.
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The compliments and complaints procedure is a formal process for individuals to provide feedback on services or report issues regarding experiences with an organization.
Anyone who has interacted with the organization, including customers, clients, or members of the public, is encouraged to file compliments and complaints.
To fill out the procedure, individuals should usually complete a designated form or online submission detailing their feedback or complaint, ensuring to include relevant dates, descriptions, and any supporting documentation.
The purpose is to improve services by gathering feedback, addressing concerns, and recognizing areas where the organization excels.
Information typically includes the individual's contact details, description of the compliment or complaint, date of occurrence, and any supporting facts or evidence.
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