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CON TIGERTEXT ACCOUNT REQUEST FORM Please complete one request form for each TigerConnect account needed. You may email this completed form to hipaa@etsu.edu or mail it to: East Tennessee State University,
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01
Access the help desk portal or contact the help desk team via phone or email.
02
Provide your name, contact information, and details of the issue or request.
03
Include any relevant screenshots or error messages to help troubleshoot the issue.
04
Submit the help desk request and wait for confirmation of receipt and next steps.

Who needs its help deskrequest an?

01
Employees who are experiencing technical issues with their devices or software.
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Customers who require assistance with a product or service.
03
Students who need support with accessing online resources or completing assignments.

What is ITS Help DeskRequest an Account Form?

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Instructions for the ITS Help DeskRequest an Account form

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A help desk request is a formal submission made by users to report issues, request assistance, or seek information regarding a specific service or product.
Anyone experiencing issues or needing assistance with a service or product is required to file a help desk request, including employees, customers, and stakeholders.
To fill out a help desk request, users typically need to provide their contact information, a description of the issue or request, and any relevant details that may assist in resolving the matter.
The purpose of a help desk request is to facilitate communication between users and technical support teams, ensuring reported issues are tracked, prioritized, and addressed in a timely manner.
On a help desk request, users must report their contact details, a clear description of the issue, the urgency of the request, and any relevant background information.
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