Get the free Visio-DUI call flow v1.4.vsd - State of Delaware - bidcondocs delaware

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Start (5) Start CFP 051 Time of Day? 0001-1159 1200-1759 1800-2400 2051 2052 2053 Good Morning Good Afternoon Good Evening Special Msg switch 0/1 2054 Special Msg 0 2055 You have reached the State

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How to fill out visio-dui call flow v14vsd

How to fill out visio-dui call flow v14vsd:

01

First, open the visio-dui call flow v14vsd template on your computer.

02

Identify the different components of the call flow that need to be included, such as incoming calls, IVR menus, agent transfers, and call dispositions.

03

Use the drawing and shape tools in Visio to create a visual representation of the call flow. Start by dragging and dropping shapes onto the canvas and connecting them with lines to indicate the flow of the call.

04

Use labels and text boxes to add relevant information and explanations to the call flow diagram. Include any specific instructions or requirements that need to be followed during the call flow process.

05

Customize the call flow diagram to match your specific requirements. Adjust shapes, colors, and sizes as needed, and consider using different shapes or icons to represent different elements of the call flow.

06

Save the completed call flow diagram in the v14vsd format, ensuring that all changes are applied.

07

Review the call flow diagram to ensure that it accurately represents the desired call flow process. Make any necessary revisions or adjustments before finalizing the document.

Who needs visio-dui call flow v14vsd:

01

Call center managers: Call center managers can use the visio-dui call flow v14vsd to design and document the call flow process for their agents. This helps ensure consistency and efficiency in call handling procedures.

02

System administrators: System administrators responsible for maintaining and configuring phone systems can use the visio-dui call flow v14vsd to visually represent and communicate changes to the call flow configuration.

03

Training departments: Training departments can utilize the visio-dui call flow v14vsd to create training materials and guides for new agents. This helps them understand the call flow process and handle calls effectively.

04

Quality assurance teams: Quality assurance teams can benefit from the visio-dui call flow v14vsd by using it as a reference to ensure that agents are following the correct call flow procedures, meeting performance metrics, and providing quality customer service.

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