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JOB DESCRIPTION CORPORATE SUPPORT SERVICES PROPERTY SERVICES Post Title: Corporate Property Standards OfficerPost No: New Grade: To be evaluatedLocation:City HallNew: 10 September 2007Responsible
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Understand the company's after sales process and policy.
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Coordinate with the sales team to identify customer needs and concerns.
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Communicate with customers to ensure satisfaction and address any issues.
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Keep detailed records of customer interactions and transactions.
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Who needs after sales manager?

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Businesses that want to improve customer satisfaction and retention.
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Companies with complex products or services that require ongoing support.
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Organizations looking to increase sales through repeat business and referrals.
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An after sales manager is responsible for overseeing customer service and support activities following the sale of products or services to ensure customer satisfaction and retention.
Typically, companies that have an after sales department or provide after sales services are required to designate an after sales manager or team responsible for reporting related activities.
To fill out after sales manager documentation, gather relevant data on customer service interactions, issue resolutions, sales follow-ups, and customer feedback, and record this information in the specified format or software used by your organization.
The purpose of an after sales manager is to enhance customer satisfaction, encourage repeat business, and manage customer loyalty programs by ensuring effective communication and support after the initial sale.
Information that must be reported typically includes customer inquiries, resolutions, service quality metrics, customer feedback, and any follow-up actions taken to address customer concerns.
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