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Complaints Procedure Who can make a complaint? This complaints procedure is not limited to parents or carers of children that are registered at the school. Any person, including members of the public,
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01
Obtain a copy of the complaints procedure document from the appropriate department in Norwood.
02
Read through the document to understand the process and guidelines for filing a complaint.
03
Fill out the complaint form provided in the document with detailed information about the issue, including dates, names, and any supporting evidence.
04
Submit the completed complaint form to the designated complaint officer or department within Norwood.
05
Await a response from Norwood regarding the investigation and resolution of your complaint.

Who needs complaints procedure - norwood?

01
Employees of Norwood who have experienced issues or grievances that they wish to formally address.
02
Customers or clients of Norwood who are dissatisfied with the service or treatment they have received.
03
Any other stakeholders of Norwood who have concerns or complaints that they believe need to be addressed by the organization.
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The complaints procedure at Norwood is a formal process that allows individuals to report grievances or concerns regarding services, conduct, or practices within the organization, ensuring accountability and systematic resolution.
Anyone who has experienced a concern or issue related to Norwood's services, including clients, staff, and stakeholders, is entitled to file a complaint under the complaints procedure.
To fill out the complaints procedure at Norwood, individuals must complete a designated complaint form, providing detailed information about the issue, relevant dates, and any supporting evidence, and submit it to the appropriate department.
The purpose of the complaints procedure at Norwood is to provide a transparent and systematic way to address and resolve complaints, improve services, and ensure that stakeholders' voices are heard.
Information that must be reported includes the complainant's details, a clear description of the complaint, relevant dates, any previous attempts to resolve the issue, and supporting documentation if available.
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