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ADOPTION OF SELFSERVICE TECHNOLOGY (SSTs) TOWARDS CUSTOMER SPENDING BEHAVIOURHOR CINDY KONG JIA HUI LAY YI CONG RATHNESWARY A/P SRIDHAR TAN KOK ANBACHELOR OF FINANCE (HONS)UNIVERSITI TUNKU ABDUL RAHMAN
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Research and identify the self-service technology that best fits your needs.
02
Assess the capabilities and limitations of the technology.
03
Train employees on how to use and troubleshoot the self-service technology.
04
Provide clear instructions and guidance for customers on how to use the technology.
05
Test the technology thoroughly before implementing it.
06
Gather feedback from both employees and customers to make any necessary adjustments.
07
Monitor the performance of the technology regularly to ensure it is meeting expectations.

Who needs adoption of self-service technology?

01
Businesses looking to streamline their operations and improve customer service.
02
Customers who prefer self-service options for convenience and efficiency.
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Adoption of self-service technology refers to the implementation and use of technological solutions that allow customers or users to perform tasks without direct assistance from service personnel. This includes kiosks, mobile apps, online portals, and other automated systems.
Typically, businesses and organizations that implement self-service technology within their operations or service offerings are required to file relevant documentation concerning the adoption.
To fill out the adoption of self-service technology, entities must provide details such as the nature of technology used, implementation strategy, user experience considerations, and compliance with any regulatory guidelines.
The purpose of adopting self-service technology is to enhance customer experience, increase efficiency, reduce operational costs, and empower users to manage their own service requests or transactions.
Information that must be reported includes the type of technology being adopted, usage statistics, associated costs, anticipated benefits, and any customer feedback or performance metrics.
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