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DOC 4DEPARTMENT OF CENTRE FOR SYSTEM DESIGN POST SRINIVASNAGAR, MANGALORE 575 025 (D K) Phone: (0824) 2474000. Fax: (0824) 2474033 E mail: info@nitk.ac.in Website: http://www.nitk.ac.inNotification.
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The contactcentre for system design refers to a structured approach to designing communication systems within a contact center, ensuring they meet operational needs and customer service goals.
Organizations that operate contact centers and are subject to regulatory requirements or wish to establish standard operating procedures for their systems are required to file the contactcentre for system design.
To fill out the contactcentre for system design, organizations should gather relevant operational data, outline the system requirements, and complete the necessary forms as per the guidelines provided by the regulatory body overseeing contact centers.
The purpose of the contactcentre for system design is to provide a framework for the development, implementation, and evaluation of contact center systems that optimize efficiency, enhance customer experience, and ensure compliance with industry standards.
Information that must be reported includes system architecture, technology used, operational workflows, personnel training programs, customer interaction protocols, and compliance measures.
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