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INTERNATIONAL CARD DISPUTE FORM All disputes are advised to be reported within 30 days of the transaction date. PLEASE COMPLETE THE FORM IN BLOCK / CAPITAL LETTERS. Guaranty Trust Bank Ltd RC 152321Please
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How to fill out card services dispute claim

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How to fill out card services dispute claim

01
Contact the customer service department of your card issuer to inform them of the dispute.
02
Gather all relevant documentation such as receipts, account statements, and any communication related to the disputed transaction.
03
Complete the dispute claim form provided by your card issuer, making sure to include all necessary details and supporting evidence.
04
Submit the completed form along with the documentation to the card issuer within the specified timeframe.
05
Follow up with the card issuer to track the progress of your dispute claim and provide any additional information if requested.

Who needs card services dispute claim?

01
Anyone who has identified unauthorized charges on their credit or debit card statement.
02
Individuals who have experienced issues with a merchant such as receiving damaged goods or services not rendered as promised.
03
Consumers who have been charged incorrectly for a transaction or have been the victim of fraud.
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A card services dispute claim is a formal request made by a cardholder to challenge or dispute a transaction charged to their credit or debit card, typically due to unauthorized use, errors, or dissatisfaction with goods or services.
Any cardholder who believes they have been charged incorrectly, have experienced unauthorized transactions, or have issues with purchased goods or services is required to file a card services dispute claim.
To fill out a card services dispute claim, a cardholder typically needs to provide details such as their account information, the disputed transaction amount, date of the transaction, description of the dispute, and any supporting documentation like receipts or communication with the merchant.
The purpose of a card services dispute claim is to resolve disagreements between cardholders and merchants regarding transaction inaccuracies, unauthorized charges, or issues with purchased products or services.
Information that must be reported on a card services dispute claim includes the cardholder’s account number, transaction details (amount, date, merchant), reason for the dispute, and any relevant evidence such as receipts or communications related to the transaction.
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