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University of Southern Indiana After Hours IT Support ServiceREQUEST FOR PROPOSAL Bid Number 24131000103180Issue Date: 342024 Questions Due Jeff Spoon (jsponn@usi.edu): 3182024 11:00 AM CST Answers
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01
Gather all necessary information such as full name, student ID, contact information, and a detailed description of the issue or request.
02
Contact the university help desk via phone, email, or online ticketing system.
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Provide all the gathered information to the help desk agent.
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Follow any troubleshooting steps or instructions given by the help desk agent.
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Follow up with the help desk if the issue persists or if you have any further questions.

Who needs help desk - university?

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Students who are facing technical issues with university systems or software.
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Visitors or guests who need assistance navigating the university's technology resources.

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Help desk - university refers to a support service that assists students, faculty, and staff with issues related to university services, such as IT support, academic queries, and administrative assistance.
Typically, all university staff and faculty members who interact with or provide services to students may be required to file help desk inquiries, as well as students seeking assistance.
To fill out the help desk - university form, individuals generally need to provide their contact information, a detailed description of the issue, and any relevant attachments, then submit it through the university's help desk portal.
The purpose of the help desk - university is to streamline the process of receiving assistance, ensure issues are tracked and resolved efficiently, and facilitate communication between users and support staff.
The information that must be reported includes the submitter's name, contact information, detailed issue description, the affected service or department, and any relevant case numbers.
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