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Customer Complaints HandlingAuthorComplianceIssuing date November 2018Initial27 November 2018Validation date Revision Date June 2019Validation date19 June 2019Revision Date February 2020Revision Date
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Handling customers effectively involves providing quality service, addressing their needs, offering solutions to their problems, and maintaining positive communication.
Individuals or businesses that engage with customers and provide services/products may be required to follow specific procedures or regulations on customer management.
To fill out customer handling procedures, gather relevant customer information, document the interaction details, and ensure all required fields are appropriately completed.
The purpose is to ensure customer satisfaction, enhance service quality, improve retention rates, and build long-term customer relationships.
Information that must be reported includes customer details, interaction logs, issues raised, resolutions provided, and feedback received.
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