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CUSTOMER SATISFACTION AND PERFORMANCE OF COMMERCIAL BANKS IN SELECTED BRANCHES OF SALAAM SOMALI BANK IN MOGADISHU, SOMALIA. A ThesisPresented to the Collage of Higher Decree and Research Kampala International
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Create a customer satisfaction survey form that includes questions regarding the customer's experience with your product or service.
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Customer satisfaction refers to the measure of how products and services supplied by a company meet or surpass customer expectations. Performance relates to the effectiveness and efficiency with which a company delivers its products or services.
Businesses and organizations that collect customer feedback and performance metrics are typically required to file customer satisfaction and performance reports.
To fill out customer satisfaction and performance reports, organizations need to gather relevant customer feedback, performance metrics, and analyze the data before entering it into the designated reporting format or system.
The purpose of customer satisfaction and performance reports is to evaluate the quality of products and services, identify areas for improvement, and enhance overall customer experience.
Information that must be reported typically includes customer feedback, ratings, service delivery metrics, response times, complaint resolution rates, and any other relevant data that reflects customer experience.
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