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Issue 30AUGUST 2019MAGAZINECHESTERROTARY MEMBERSMonthly Business & Community magazine delivered in & around Chester ADVERTISE FROM AS LITTLE AS 25 Im Pick Me Up!USE OUR ADVERTISERS TO KEEP CHESHIRE
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All businesses, regardless of industry or size, can benefit from providing amazing customer service. It helps build brand loyalty, increase customer retention, and drive positive word-of-mouth recommendations.
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Amazing customer service shouldn't involve long wait times, dismissive attitudes, lack of knowledge, or failure to resolve issues.
Businesses and organizations that interact with customers and provide services are required to implement amazing customer service standards.
To fill out amazing customer service standards, document processes for customer interactions, train staff on best practices, and gather feedback for continuous improvement.
The purpose is to ensure customers have a positive experience, leading to loyalty, repeat business, and positive word-of-mouth.
Information such as customer feedback, response times, resolution rates, and employee performance should be reported to assess customer service quality.
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