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EBA/RTS/2024/02 13 March 2024Final report Draft Regulatory Technical Standards to specify the requirements, templates and procedures for handling complaints under Article 31 of the Regulation (EU) 2023/1114

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How to fill out draft rts on complaints

01

Identify the specific complaint that needs to be addressed

02

Gather all relevant information and evidence related to the complaint

03

Ensure that all necessary details are included in the draft RTS

04

Clearly outline the steps that will be taken to address the complaint

05

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Who needs draft rts on complaints?

01

Individuals or organizations facing complaints

02

Internal or external dispute resolution bodies

03

Legal professionals involved in resolving complaints

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What is draft rts on complaints?

The draft rts on complaints refers to the preliminary regulatory technical standards that outline the requirements and procedures for handling complaints in a specific regulatory framework.

Who is required to file draft rts on complaints?

Entities that are regulated under the applicable framework and are subject to oversight by regulatory authorities are required to file draft rts on complaints.

How to fill out draft rts on complaints?

To fill out draft rts on complaints, an entity should follow the guidelines provided in the regulatory framework, ensuring that all relevant information is accurately entered, including details of the complaint, the complainant, and any supporting documentation.

What is the purpose of draft rts on complaints?

The purpose of draft rts on complaints is to establish a standardized process for managing complaints, ensuring transparency, accountability, and consistency in the treatment of complaints across the regulated entities.

What information must be reported on draft rts on complaints?

The information that must be reported includes the nature of the complaint, the parties involved, the response taken, any remedial actions applied, and the outcomes of the complaint resolution.

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