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RCH SpecialistClinics Referral Email all referrals to byfivewsm@rch.org.au Telephone inquiries 0439 369 893 (Monday Friday 9:00am5.00pm) Please Note: A typed referral is required. Receipt of referral or

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Greet the customer warmly and ask how you can assist them.

02

Listen actively to the customer's concerns or questions.

03

Provide knowledgeable and efficient answers or solutions.

04

Thank the customer for their inquiry and offer any additional assistance or information.

05

Ask if the customer would like to provide a referral or feedback on their experience.

Who needs customer service and referral?

01

Anyone who is looking for assistance or information regarding a product or service may need customer service and referral.

02

Customers who have had a positive experience may be willing to refer friends or family members to the business.

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What is customer service and referral?

Customer service and referral refer to the services provided by a company to assist customers in their inquiries and refer them to appropriate resources or departments for further assistance.

Who is required to file customer service and referral?

Organizations or businesses that provide customer service, particularly those regulated by specific guidelines or industries, are required to file customer service and referral.

How to fill out customer service and referral?

To fill out customer service and referral, gather necessary customer information, document the nature of the inquiry or issue, and complete the appropriate forms as prescribed by the regulating body or organization.

What is the purpose of customer service and referral?

The purpose of customer service and referral is to ensure that customers receive prompt assistance, maintain satisfaction, and efficiently direct inquiries to the right resources to resolve issues.

What information must be reported on customer service and referral?

Information such as customer details, nature of the inquiry, date of service, and resolution status must be reported on customer service and referral.

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