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Complaint Handling
and Recall ManagementSPEAKERS:Richard M. Bonner
ECA, formerly with Eli Lilly,
U.Dr Trainer Girl
Inspector for EMA and
local Government, Germany Dr Gerald Zimmermann
F. Hoffmann
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How to fill out complaint handling and recall
How to fill out complaint handling and recall
01
Clearly identify the issue or reason for the complaint.
02
Gather all relevant information such as product details, customer details, and date of purchase.
03
Document the complaint in a detailed manner, including customer's description of the issue and any actions taken so far.
04
Assign a unique complaint number for tracking purposes.
05
Investigate the complaint thoroughly to determine the root cause.
06
Implement corrective actions to address the complaint and prevent recurrence.
07
Communicate the resolution to the customer and follow up to ensure satisfaction.
08
Keep thorough records of all complaints and resolutions for future reference.
Who needs complaint handling and recall?
01
Any company or organization that produces and sells products or services may need a complaint handling process.
02
Recall procedures are needed by companies who have identified a safety or quality issue with their products and need to take corrective action to protect consumers.
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What is complaint handling and recall?
Complaint handling refers to the process of managing and resolving complaints from customers or stakeholders, while a recall is the action taken to remove a product from the market due to safety or quality issues.
Who is required to file complaint handling and recall?
Manufacturers, distributors, and retailers of products are typically required to file complaint handling and recall reports.
How to fill out complaint handling and recall?
To fill out complaint handling and recall, gather all relevant information regarding the product, complaints received, actions taken, and submit through the designated platform or form provided by regulatory bodies.
What is the purpose of complaint handling and recall?
The purpose is to ensure consumer safety, address customer concerns, and rectify any issues related to product quality or safety.
What information must be reported on complaint handling and recall?
Reported information should include product details, nature of the complaint, steps taken in response, and any corrective measures implemented.
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