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Michigan Supreme Court State Court Administrative Office Field Services Division Michigan Hall of Justice P.O. Box 30048 Lansing, Michigan 48909 Phone (517) 3734835Ryan P. Gamy Field Services DirectorMEMORANDUM DATE:Amended
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A service desk agent is a professional responsible for providing support and assistance to users regarding IT services and issues, typically acting as the primary point of contact for service requests.
Organizations that utilize a service desk system and have interactions requiring formal documentation for support requests must file service desk agents.
To fill out a service desk agent, provide detailed information about the issue being reported, including the user's contact information, a description of the problem, and any relevant attachments or screenshots.
The purpose of a service desk agent is to facilitate communication between users and IT support teams, ensuring that issues are addressed efficiently and effectively while maintaining service quality.
Required information includes the user's details, a clear description of the issue, the priority level, date and time of the request, and any steps taken prior to contacting support.
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