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ST.MARY UNIVERSITY
SCHOOL OF GRADUATE STUDIESASSESMENT OF SERVICE QUALITY:
A CASE STUDY OF ADDS INTERNATIONAL BANK S.C.BY
SALEM KET EMA
(ID NO. SGS/0236/2005B)DECEMBER 2014
ADDIS ABABA, ETHIOPIA.MARY
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How to fill out assesment of service quality

How to fill out assesment of service quality
01
Identify the key areas to assess in the service quality.
02
Use a standardized tool or questionnaire to gather feedback from customers.
03
Analyze the data collected to identify strengths and areas for improvement.
04
Implement action plans based on the findings to enhance the service quality.
05
Regularly monitor and reassess the service quality to track progress.
Who needs assesment of service quality?
01
Businesses and organizations that want to improve customer satisfaction and loyalty.
02
Service providers who want to identify areas for improvement in their offerings.
03
Government agencies that want to ensure quality service delivery to citizens.
04
Non-profit organizations that want to assess the impact of their programs on beneficiaries.
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What is assessment of service quality?
Assessment of service quality is a systematic evaluation of the services provided to determine their effectiveness, efficiency, and overall quality as perceived by customers.
Who is required to file assessment of service quality?
Typically, service providers and organizations that deliver services to customers are required to file an assessment of service quality.
How to fill out assessment of service quality?
To fill out an assessment of service quality, gather relevant data about service delivery, customer feedback, and performance metrics, then complete the designated form or report based on specific guidelines provided.
What is the purpose of assessment of service quality?
The purpose of assessment of service quality is to identify strengths and weaknesses in service delivery, improve customer satisfaction, and ensure compliance with industry standards.
What information must be reported on assessment of service quality?
The assessment must typically report on service performance metrics, customer satisfaction rates, response times, complaint resolutions, and any relevant qualitative feedback.
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