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1 of 48Private and ConfidentialKNOWN ISSUES AND WORKAROUNDSVersion NumberVersion NotesReleased Date1.0Initial Document; Inclusion of HMRC Specials, Exclusions, and known workarounds9 July 20092.4Revised
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How to fill out known issues and workarounds

How to fill out known issues and workarounds
01
Identify all known issues in the system or product.
02
Document each known issue with a detailed description of the problem and its impact.
03
Provide clear steps or instructions on how to reproduce the issue.
04
List any workarounds or temporary solutions that can be used to mitigate the impact of the known issues.
05
Update the known issues and workarounds documentation regularly to reflect any changes or updates.
Who needs known issues and workarounds?
01
Software developers and testers who are working on identifying and fixing bugs in the system.
02
Technical support teams who need to provide assistance to users experiencing issues.
03
End users who may encounter known issues and need guidance on how to work around them.
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What is known issues and workarounds?
Known issues and workarounds are documented problems that have been identified in a system or process, along with solutions or methods to bypass these issues temporarily until a permanent fix is implemented.
Who is required to file known issues and workarounds?
Individuals responsible for maintaining the system, such as project managers, system administrators, and developers, are typically required to file known issues and workarounds.
How to fill out known issues and workarounds?
To fill out known issues and workarounds, provide a clear description of the issue, steps to reproduce it, the impact it has on the system, suggested workarounds, and any relevant dates.
What is the purpose of known issues and workarounds?
The purpose of known issues and workarounds is to communicate existing problems to stakeholders and users, while providing temporary solutions to minimize disruption and maintain functionality.
What information must be reported on known issues and workarounds?
The information that must be reported includes a description of the issue, severity level, affected components, proposed workarounds, and any dependencies or related issues.
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