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IMPLEMENTATION OF ADVANCED ANALYTICS ON CUSTOMER SATISFACTION PROCESS IN COMPARISON TO TRADITIONAL DATA ANALYTICS Thesis Presented tithe Graduate Faculty of the University of Akron In Partial Fulfillment of
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01
Gather all necessary information related to the service being analyzed.
02
Identify the key performance indicators (KPIs) that will be used to evaluate the service.
03
Collect data on the service performance using tools such as surveys, interviews, and data analysis.
04
Analyze the data collected and interpret the results to draw conclusions about the service.
05
Create a detailed report summarizing the findings of the analysis and recommendations for improvement.

Who needs an analysis of service?

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Businesses looking to improve their services and customer satisfaction.
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Service providers wanting to assess the effectiveness of their offerings.
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Organizations aiming to make data-driven decisions about their services.
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An analysis of service is a systematic evaluation of the services provided by an organization, assessing their effectiveness, efficiency, and quality to improve performance and customer satisfaction.
Organizations that provide public services or are subject to regulatory oversight typically are required to file an analysis of service.
To fill out an analysis of service, gather relevant data regarding service performance, complete the standardized form with noted metrics, provide qualitative assessments, and submit it to the appropriate regulatory body.
The purpose of an analysis of service is to identify areas for improvement, ensure compliance with regulations, enhance service delivery, and foster accountability within organizations.
An analysis of service must report data such as service usage statistics, customer satisfaction surveys, performance metrics, and feedback from stakeholders.
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