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Exterior Residential Decking 25 Year Limited Warranty Nova USA Wood Products LLC, warrantor, warrants that our highly durable exterior decking products, limited to Nova Ipe Decking (Tabebuia spp.),
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How to fill out make a warranty claim

01
Contact the manufacturer or retailer where you purchased the product.
02
Provide proof of purchase such as a receipt or invoice.
03
Fill out a warranty claim form if required, including details of the issue and product serial number.
04
Submit any additional supporting documentation such as photos or videos of the problem.
05
Wait for a response from the manufacturer or retailer regarding the warranty claim.

Who needs make a warranty claim?

01
Anyone who has purchased a product that is covered by a warranty and is experiencing issues with the product.
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A warranty claim is a request for repair or replacement of a product that has failed or is defective, covered under the manufacturer's warranty.
The person who purchased the product or the current owner of the product is typically required to file a warranty claim.
To fill out a warranty claim, you usually need to provide details such as your personal information, proof of purchase, a description of the issue, and any supporting documentation.
The purpose of making a warranty claim is to seek compensation or replacement for defective products covered under warranty terms.
Information that must be reported typically includes your contact details, product information, proof of purchase, nature of the defect, and any relevant serial or model numbers.
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