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JOB DESCRIPTION AND SPECIFICATION Job Title:Director, Customer Service Job Grade:GMG/SEG 3Post No:76382Division/Section/Unit:Customer Service BranchReports to:Principal Director, Corporate ServicesManages:Manager,
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Gather all necessary information about the client and their needs.
02
Clearly outline the purpose of the communication.
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Ensure all communication is professional and creates a positive image of the company.
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Provide clear and concise instructions for any requested actions.
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Follow up with the client to ensure their needs have been met and address any further questions or concerns.

Who needs director client service communication?

01
Directors and managers responsible for overseeing client service operations.
02
Client relationship managers who are in charge of maintaining relationships with key clients.
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Customer service teams who handle client inquiries and concerns on a daily basis.
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Director client service communication is a report that outlines the communication between a director and clients.
Directors who have communication with clients are required to file director client service communication.
Director client service communication can be filled out by detailing all communication with clients in a report.
The purpose of director client service communication is to provide transparency and accountability in the communication between directors and clients.
Information such as the date of communication, client's name, type of communication, and outcome must be reported on director client service communication.
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