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Form KENYA LITERATURE BUREAU PUBLISHERS AND PRINTERS Bellevue Area, Pop Road, Off Mombasa Road, P.O. Box 3002200100 GPO, Nairobi Telephone: +254 (20)3541196/7 Mobile: 0711 318188/ 0732 344599 Fax:
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Customer service in Kenya refers to the support and assistance provided by businesses to their customers before, during, and after a purchase.
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All businesses operating in Kenya that provide goods or services to customers are required to offer customer service.
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Businesses in Kenya must report on the types of customer inquiries, number of resolved issues, average response time, and customer satisfaction ratings.
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