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CITY CLERK Clause embodied in Report No. 11 of the Toronto East York Community Council, as adopted by the Council of the City of Toronto at its meeting held on October 29, 30 and 31, 2002.24 Draft
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Multilingual services policy refers to a set of guidelines and procedures implemented by an organization to provide services in multiple languages to accommodate a diverse customer base.
Any organization that provides services to a multilingual population or operates in a linguistically diverse area may be required to file a multilingual services policy.
To fill out a multilingual services policy, an organization must outline the languages in which services are offered, describe how language assistance is provided, and specify staff training requirements.
The purpose of a multilingual services policy is to ensure that language barriers do not prevent individuals from accessing the services they need, promoting inclusivity and cultural competence.
A multilingual services policy must include details on the languages in which services are offered, procedures for language assistance, and staff training requirements.
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