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Table of Contents Page 1.0Scope of Policy32.0Aims and Values33.0Contents34.0Referenced Documents45.0General Principles46.0Making a Complaint57.0Acknowledgement of a Complaint58.0Timeframe involved
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How to fill out acknowledgement of a complaint

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How to fill out acknowledgement of a complaint

01
Start by addressing the customer by name and thanking them for bringing the complaint to your attention.
02
Acknowledge the specific complaint that the customer has raised and apologize for any inconvenience caused.
03
Provide a brief explanation of how you intend to investigate the complaint and what steps will be taken to resolve it.
04
Assure the customer that their feedback is valuable and that you are committed to addressing their concerns.
05
Sign the acknowledgement with your name and position within the company.

Who needs acknowledgement of a complaint?

01
Anyone who has received a complaint from a customer or client.
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Acknowledgement of a complaint is a formal recognition by the relevant authority that a complaint has been received and is being processed.
Typically, the party or organization receiving the complaint is required to file an acknowledgement of the complaint.
To fill out an acknowledgement of a complaint, include the complainant's details, a summary of the complaint, date received, and any reference numbers or case identifiers.
The purpose of an acknowledgement of a complaint is to validate the complainant's submission, provide transparency, and outline the next steps in the complaint resolution process.
Information that must be reported includes the complainant's name, contact details, a description of the complaint, the date of receipt, and any reference number associated with the complaint.
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