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Title: AODA Accessible Customer Service Policy Location: Head Office Health and Safety Management Binder19.1 Approvals:Date of Issue: December 31, 2011 Revision Date: 07/20/2017, 12/20/2018, 05/12/2023,

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How to fill out accessible customer service policy

01

Identify areas where improvement can be made to ensure accessibility for all customers.

02

Establish a clear policy that outlines the steps to be taken to accommodate customers with disabilities.

03

Train staff on the policy and proper procedures for providing accessible customer service.

04

Provide various options for customers to communicate their accessibility needs, such as through phone, email, or in person.

05

Regularly review and update the policy to ensure it remains effective and relevant.

Who needs accessible customer service policy?

01

Any organization or business that interacts with customers or clients, especially those with disabilities, should have an accessible customer service policy.

02

This includes but is not limited to retail stores, restaurants, healthcare facilities, government offices, and transportation services.

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What is accessible customer service policy?

Accessible customer service policy ensures that all customers, including those with disabilities, have equal access to services and facilities.

Who is required to file accessible customer service policy?

All organizations and businesses in Ontario with one or more employees are required to have accessible customer service policy in place.

How to fill out accessible customer service policy?

Accessible customer service policy can be filled out by including specific guidelines on providing accessible services, staff training requirements, and complaints procedure.

What is the purpose of accessible customer service policy?

The purpose of accessible customer service policy is to ensure that individuals with disabilities are provided with the same level of service and access as all other customers.

What information must be reported on accessible customer service policy?

Accessible customer service policy should include details on how to request accommodations, how to file complaints, and how staff are trained on providing accessible services.

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