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INFORMATION & TECHNOLOGY SUPPORT SPECIALIST I CLASS NO. 316PAY GRADE 8SALARY RANGE $15.90$20.99FLSA STATUS NonExemptGENERAL DESCRIPTION Performs routine (journeylevel) customer service work. Work
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01
Gather all necessary information such as employee name, contact information, computer specifications, and current issue.
02
Create a detailed support ticket or log the information in a support system.
03
Communicate with the employee to gather additional details or clarification if needed.
04
Troubleshoot the issue following established protocols and procedures.
05
Provide a resolution to the problem or escalate to higher-level support if necessary.
06
Document the resolution and close out the support ticket.

Who needs information technology support specialist?

01
Businesses or organizations that rely on technology to function smoothly.
02
Employees or users who encounter technical issues with their computer systems or software.
03
Individuals seeking guidance or assistance with IT-related matters.
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An information technology support specialist is a professional who provides technical assistance and support to customers and users of computer software and hardware.
Information technology support specialists are typically required to report their job responsibilities and any relevant certifications or training.
To fill out information technology support specialist, individuals can provide details about their job duties, skills, and qualifications.
The purpose of information technology support specialist is to help ensure that computer systems and software run smoothly and efficiently for users.
Information such as job title, job duties, certifications, and relevant training should be reported on information technology support specialist.
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