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CUSTOMER COMPLAINT FORM Kilkenny County Council is committed to delivering an efficient, quality service to you in an effective and caring manner. If you are dissatisfied with the quality of service
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How to fill out customer complaints and compliments

How to fill out customer complaints and compliments
01
Start by clearly identifying the customer's complaint or compliment.
02
Listen carefully to the customer's feedback and take notes if necessary.
03
Acknowledge the customer's feelings and apologize if necessary for any inconvenience caused.
04
Offer a solution or follow-up action to resolve the issue for complaints.
05
Thank the customer for their feedback and assure them that their compliments will be passed on to the relevant staff.
06
Follow up with the customer to ensure their satisfaction with the resolution.
Who needs customer complaints and compliments?
01
Any business or organization that values customer feedback and aims to improve their products or services.
02
Customers who want to share their experiences, whether positive or negative, to help businesses understand their needs and preferences.
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What is customer complaints and compliments?
Customer complaints and compliments are feedback provided by customers regarding their experience with a product or service.
Who is required to file customer complaints and compliments?
Any individual or organization that receives feedback from customers is required to file customer complaints and compliments.
How to fill out customer complaints and compliments?
Customers can fill out complaints and compliments forms provided by the company, or they can submit feedback through online platforms or customer service channels.
What is the purpose of customer complaints and compliments?
The purpose of customer complaints and compliments is to improve customer satisfaction and address any issues or concerns raised by customers.
What information must be reported on customer complaints and compliments?
Customer complaints and compliments should include details about the nature of the feedback, the customer's contact information, and any relevant purchase or service details.
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