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This Policy demonstrates Council’s commitment to achieving an objective, transparent, confidential, and fair complaint handling policy. Pursuant to s107 of the Local Government Act 2020 Council is required to develop and maintain a complaints policy that includes processes outlined in the Act.
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How to fill out complaints handling policy
How to fill out complaints handling policy
01
Identify the purpose of the complaints handling policy
02
Define the scope of the policy
03
Outline the responsibilities of staff members involved in handling complaints
04
Establish a clear process for receiving and logging complaints
05
Set guidelines for investigating and resolving complaints
06
Define a timeframe for responding to complaints
07
Document all complaints and resolutions for future reference
08
Regularly review and update the complaints handling policy as needed
Who needs complaints handling policy?
01
Businesses and organizations that want to provide a structured and efficient process for addressing customer complaints
02
Companies looking to improve their customer service and reputation
03
Regulated industries that require compliant complaints handling procedures
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What is complaints handling policy?
A complaints handling policy is a formal procedure that an organization establishes to address complaints from customers and stakeholders in a systematic manner.
Who is required to file complaints handling policy?
Organizations that deal with customer complaints or are regulated by relevant authorities are typically required to have a complaints handling policy in place.
How to fill out complaints handling policy?
To fill out a complaints handling policy, organizations must detail the procedures for receiving, investigating, and resolving complaints, including roles and responsibilities, timeframes, and communication protocols.
What is the purpose of complaints handling policy?
The purpose of a complaints handling policy is to ensure that complaints are managed efficiently and effectively, promoting customer satisfaction and improving organizational practices.
What information must be reported on complaints handling policy?
The complaints handling policy must report information such as the complaint procedures, the timeframe for resolving complaints, responsible personnel, and reporting mechanisms.
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