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Complaints Handling and Resolution Procedure: Background As an Authorized Financial Services Provider, Prestige Credit Insurance Consultants (Pty) Ltd has the obligation to render financial services

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How to fill out complaints handling and resolution

01

Identify the issue or concern that needs to be addressed.

02

Gather all necessary information related to the complaint.

03

Make sure to follow the company's complaints handling process.

04

Document the complaint and any actions taken to resolve it.

05

Communicate with the complainant regarding the progress and resolution of the complaint.

06

Follow up to ensure the complainant is satisfied with the resolution.

Who needs complaints handling and resolution?

01

Any organization or business that wants to address and resolve customer complaints effectively.

02

Customers or individuals who have experienced a problem or issue with a product or service and want to voice their concerns.

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What is complaints handling and resolution?

Complaints handling and resolution is the process of addressing and resolving issues or grievances raised by customers or clients.

Who is required to file complaints handling and resolution?

Businesses or organizations that provide goods or services to the public are required to file complaints handling and resolution.

How to fill out complaints handling and resolution?

Complaints handling and resolution forms can typically be filled out online or submitted in person, following the guidelines provided by the relevant regulatory body.

What is the purpose of complaints handling and resolution?

The purpose of complaints handling and resolution is to ensure that customer concerns are addressed in a timely and satisfactory manner, leading to better customer satisfaction and retention.

What information must be reported on complaints handling and resolution?

Information such as the nature of the complaint, actions taken to resolve it, and any follow-up steps must be reported on complaints handling and resolution.

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