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GD202401G 4, FC1178 2024 G 4 RECEIVED 2024 JUN 12 5:22 PM (E)PUBLIC SERVICE COMMISSION OF THE DISTRICT OF COLUMBIA 1325 G STREET, N.W., SUITE 800 WASHINGTON, D.C. 20005 ORDER June 12, 2024 GD202401G,

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How to fill out utility consumer complaints mediation

01

Gather all necessary information about the utility company and the specific complaint.

02

Contact the utility company directly to try to resolve the issue.

03

If the issue remains unresolved, contact the appropriate consumer affairs office or mediation service.

04

Fill out the required paperwork including details of the complaint, requested resolution, and any supporting documentation.

05

Attend any mediation meetings or hearings as scheduled.

06

Review and respond to any decisions or settlements proposed by the mediator.

Who needs utility consumer complaints mediation?

01

Individual consumers who have a complaint against a utility company.

02

Utility companies who are looking to resolve consumer complaints in a mediated setting.

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What is utility consumer complaints mediation?

Utility consumer complaints mediation is a process where consumers can resolve disputes with utility companies through a neutral third party.

Who is required to file utility consumer complaints mediation?

Any consumer who has a complaint or dispute with a utility company is required to file utility consumer complaints mediation.

How to fill out utility consumer complaints mediation?

To fill out utility consumer complaints mediation, consumers need to provide detailed information about their complaint, contact information, and any relevant documents.

What is the purpose of utility consumer complaints mediation?

The purpose of utility consumer complaints mediation is to help consumers and utility companies resolve disputes in a fair and efficient manner.

What information must be reported on utility consumer complaints mediation?

Consumers must report details about their complaint, including the nature of the issue, dates of communication with the utility company, and any attempts to resolve the dispute on their own.

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