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CITY OF PINELLAS PARK, FLNonExempt Grade 28IT Application Support Specialist Definition: Under general supervision and provisions, troubleshoot, diagnose, and repair operability of software applications;
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Gather all necessary information about the issue or request.
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Determine if the issue can be resolved remotely or if an onsite visit is needed.
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Log the issue in the ticketing system with all necessary details.
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Who needs department computer support specialist?

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Department computer support specialists are needed by employees within a company or organization who require technical assistance with their computer systems or software.
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A department computer support specialist is responsible for providing technical assistance and support to employees within a specific department or organization.
Department computer support specialists are typically required to file reports with their supervisors or IT department.
Department computer support specialists can fill out reports by documenting the technical issues they have resolved, the solutions implemented, and any other relevant information.
The purpose of department computer support specialist is to ensure that employees have access to technical assistance and support for their computer and technology-related issues.
Reports may include details of technical issues, resolutions, troubleshooting steps, and any other information deemed relevant by the department.
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