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DHS5 (U) 12/04/2017 ENG 11/22/2017 (page 1 of 2) ELF
If you are working with a client who may be deaf or hardofhearing:
1. Refer to the Desk Guide to Working with Clients who are Deaf or HardofHearing
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How to fill out help desk with hearing

How to fill out help desk with hearing
01
Access the help desk platform either online or through a designated phone number.
02
Clearly state your name and contact information at the beginning of the communication.
03
Provide a detailed explanation of the issue or question you need assistance with.
04
Use clear and concise language to communicate your needs with the representative.
05
If possible, have any relevant documents or information ready to assist in the troubleshooting process.
06
Wait patiently for a response and follow any instructions provided by the help desk.
Who needs help desk with hearing?
01
Individuals who are deaf or hard of hearing may need help desk assistance with hearing to effectively communicate their needs and receive support.
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What is help desk with hearing?
Help desk with hearing is a resource provided for individuals with hearing impairments to receive assistance and support.
Who is required to file help desk with hearing?
Anyone with a hearing impairment who requires assistance and support can file a help desk with hearing.
How to fill out help desk with hearing?
To fill out a help desk with hearing, individuals can contact the designated help desk service provider or organization to request assistance and support.
What is the purpose of help desk with hearing?
The purpose of help desk with hearing is to provide assistance and support to individuals with hearing impairments in accessing information and services.
What information must be reported on help desk with hearing?
Information related to the individual's hearing impairment, assistance needed, and contact information must be reported on help desk with hearing.
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