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Get the free What is Call Quality Dashboard (CQD)? - Microsoft Teams

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CURRICULUM, QUALITY & DEVELOPMENT COMMITTEENOTICE There will be a meeting of the CQD committee on 09 May 2023 at 1730 hours via Microsoft Teams or in the Boardroom at South Lanarkshire College AGENDA
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Call quality refers to the measurement and assessment of the audio and connection quality during a phone call.
Call quality reports are typically filed by telecommunication companies or call center operations.
Call quality reports can be filled out by recording and analyzing call data, evaluating call recordings, and conducting customer surveys.
The purpose of call quality reports is to ensure that phone calls are clear, reliable, and satisfactory for the end users.
Information reported on call quality includes call connection stability, audio clarity, call drop rates, and customer feedback.
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