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Melbourne Community School COMPLAINTS POLICY & PROCEDURE Governors Committee Date Approved by Governors Review Date Next Review : : : : Strategy & Finance 13th June 2013 June 2014 June 2015 At Melbourne
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How to Fill Out Complaints Policy & Procedure:

01
Read the complaints policy and procedure thoroughly to understand the requirements and guidelines.
02
Gather all relevant information related to the complaint, including dates, names of parties involved, and any supporting documents or evidence.
03
Identify the appropriate department or person responsible for handling complaints within your organization.
04
Follow the specified channels for submitting a complaint, whether it is through an online form, email, or in-person meeting.
05
Provide a clear and concise description of the complaint, including all relevant details and supporting information.
06
Include any witnesses or individuals who can provide further insight into the complaint.
07
Follow any specific instructions or requirements outlined in the policy and procedure, such as signing and dating the complaint form.
08
Submit the complaint within the designated timeframe indicated in the policy and procedure.
09
Keep a record of the complaint submission and any related communication for future reference.
10
Seek clarification or guidance from the appropriate person or department if you have any questions or concerns during the complaint process.

Who Needs Complaints Policy & Procedure:

01
Organizations or businesses of any size that interact with customers, clients, or the public can benefit from having a complaints policy and procedure in place.
02
Employers who want to provide employees with a clear framework on how to report and address workplace issues or grievances.
03
Government agencies, healthcare facilities, educational institutions, and other service providers that handle complaints from the public or their clients.
04
Non-profit organizations or charities that rely on public support and need a system for addressing complaints or concerns raised by their stakeholders.
05
Any entity that wants to ensure transparency, accountability, and fair treatment when handling complaints and resolving disputes.
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The complaints policy and procedure outline the steps that individuals can take to address their concerns or grievances.
All employees and stakeholders are required to follow the complaints policy and procedure.
To fill out the complaints policy and procedure, individuals must document their complaint, including details of the issue and any supporting evidence.
The purpose of the complaints policy and procedure is to provide a structured process for addressing and resolving complaints in a fair and transparent manner.
The complaints policy and procedure should include details of the complaint, actions taken to investigate the issue, and any resolutions or outcomes.
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