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1Consumer and Object Experience on the Internet of Things: An Assemblage Theory ApproachDONNA L. HOFFMAN THOMAS P. NOVAKForthcoming, Journal of Consumer Research2 Donna L. Hoffman (dlhoffman@gwu.edu)
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Consumer and object experience refers to the feedback and interaction that individuals have with products, services, and interfaces.
Companies and manufacturers are typically required to file consumer and object experience reports.
Consumer and object experience reports can be filled out online or through designated forms provided by regulatory bodies.
The purpose of consumer and object experience reports is to monitor and improve the quality and safety of products and services.
Information such as consumer complaints, product defects, and user interactions are typically reported on consumer and object experience reports.
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