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CUSTOMER COMPLAIN FORM Please ll in your details in the form below and send it for the attention of the Compliance Over: By email: compliance@tmarkets.com or by fax: +357 22 817 496CLIENT NAME EMAIL

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How to fill out customer complaint handling process

01

Identify the customer complaint and gather all relevant details

02

Acknowledge the complaint and express empathy towards the customer

03

Investigate the root cause of the complaint and determine a solution

04

Communicate the resolution to the customer in a timely manner

05

Follow up with the customer to ensure they are satisfied with the resolution

Who needs customer complaint handling process?

01

Any business that interacts with customers and values customer satisfaction

02

Companies looking to improve their customer service and retain customers

03

Organizations that want to address and resolve customer issues effectively

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What is customer complaint handling process?

Customer complaint handling process is the procedure put in place by a company to address and resolve customer complaints in a timely and effective manner.

Who is required to file customer complaint handling process?

All companies that interact with customers and receive complaints are required to have a customer complaint handling process in place.

How to fill out customer complaint handling process?

To fill out a customer complaint handling process, companies should outline the steps for receiving, documenting, investigating, and resolving customer complaints.

What is the purpose of customer complaint handling process?

The purpose of customer complaint handling process is to ensure that customer complaints are addressed promptly and to improve customer satisfaction.

What information must be reported on customer complaint handling process?

Information such as the date of complaint, nature of complaint, steps taken to investigate and resolve the complaint, and outcome of the complaint must be reported on customer complaint handling process.

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