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Request for Information Issued by: The Ohio Department of Commerce Division of Administration Issue Date: 10/6/2014 Closing Date: 10/17/2014 Customer Satisfaction Survey and Metrics Solutions RFI

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Visit the website where the customer satisfaction survey is located.

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Read the instructions carefully before beginning.

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Provide honest feedback for each question or rating scale.

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Make sure to answer all questions, even if some are optional.

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Double check your responses before submitting the survey.

Who needs customer satisfaction survey and?

01

Companies and businesses who want to gather feedback from their customers to improve their products or services.

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Organizations looking to gauge customer loyalty and overall satisfaction levels.

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Customer service teams aiming to identify areas of improvement and make necessary adjustments.

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What is customer satisfaction survey?

Customer satisfaction survey is a feedback tool used to measure customers' satisfaction levels with a product or service.

Who is required to file customer satisfaction survey?

Businesses who want to gather feedback from their customers and improve their products or services.

How to fill out customer satisfaction survey?

Customers can provide their feedback by answering questions provided in the survey form either online or on paper.

What is the purpose of customer satisfaction survey?

The purpose of a customer satisfaction survey is to understand customers' needs and expectations, measure satisfaction levels, and identify areas for improvement.

What information must be reported on customer satisfaction survey?

Information such as customer demographics, feedback on product/service quality, ease of use, customer service experience, etc.

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