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Leigh Preserve Institutional RepositoryConsumers\' Responses to Online WordofMouth and Social Media Li, Xuan 2019Find more at https://preserve.lib.lehigh.edu/ This document is brought to you for free
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Consumers' responses to online refer to feedback, reviews, and interactions that customers provide regarding their experiences with products or services on digital platforms.
Typically, businesses that operate online and collect customer feedback are required to file and manage consumers' responses to online. This can include companies in e-commerce, service industries, and any other businesses that engage with customers online.
To fill out consumers' responses to online, individuals should access the appropriate platform or form provided by the business, provide their feedback or review, and submit it as per the guidelines provided by the company.
The purpose of consumers' responses to online is to collect valuable insights and feedback from customers, improve products or services, enhance customer satisfaction, and foster trust and transparency between businesses and their consumers.
Information that must be reported includes customer feedback, ratings, comments regarding products or services, the date of the response, and any relevant identification details to contextualize the review.
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