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Call Management System (CMS) R19.2. X Release Notes Issue 9.0 August 23, 2024CMS R19.2.0.release Notes Table of Contents1. PURPOSE ......................................................................................................
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Log in to the call management system CMS with your credentials
02
Navigate to the call log section
03
Click on the option to create a new call log entry
04
Fill in the required fields such as caller's name, contact number, reason for call, and resolution
05
Save the call log entry once all the information is filled out

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Any organization that receives a high volume of calls and needs to track and manage them efficiently
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A Call Management System (CMS) is a software application that helps organizations manage incoming and outgoing calls, track call data, and improve communication processes.
Entities involved in telecommunications or providing call services, including telecommunication companies and service providers, are generally required to file a Call Management System (CMS).
To fill out a Call Management System (CMS), organizations should gather necessary data on call volumes, durations, service levels, and then complete the required forms or templates as specified by regulatory authorities.
The purpose of a Call Management System (CMS) is to enhance efficiency in communication, provide analytics on call patterns, ensure compliance with regulations, and improve customer service.
Information reported on a Call Management System (CMS) typically includes call volume statistics, duration of calls, service times, resolution rates, and other metrics relevant to call handling and customer interaction.
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